Privacy Policy ibet789link – Malaysia User Data Protection

Ibet789link ("we", "our platform") takes our responsibility for user privacy seriously. This Privacy Policy is published in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and aims to clearly explain how we manage the personal information you share with us.

This policy applies to all users of the ibet789link platform, including the website, mobile app (Android and iOS) and all communication channels operating under the ibet789link brand. This document should be read together with Terms and Conditions us for a complete understanding of your relationship with our platform.

We are committed to managing your data in a responsible, transparent and secure manner. If you have any concerns about your privacy, we encourage you to contact us directly.

2.1 Data You Provide Directly

When you register and use ibet789link, you provide us with the following information:

• Identity information: Full name, identity card or passport number, date of birth and gender.
• Contact information: Email address, mobile number and residential address.
• Financial information: Bank account number, bank name, account holder name and digital wallet details (for deposit and withdrawal processing purposes only).
• Verification documents: Copies of identity cards, passports, or other KYC documents requested during the account verification process.
• Communications: Any messages, complaints, or enquiries you submit to our support team.

2.2 Data Collected Automatically

While you use our platform, we automatically collect the following technical information:

Ibet789link uses collected personal data for the following legitimate purposes:

• Account management: Creating and managing your account, processing logins and maintaining account security.
• Transaction processing: Processing deposits, withdrawals and the awarding of bonuses and promotions to your account.
• Identity verification (KYC): Verifying your identity and age in accordance with anti-money laundering legal requirements.
• Customer support: Handling your enquiries, complaints and technical support requests.
• Service communications: Sending important notifications related to your account, transactions and security.
• Responsible gaming: Monitoring playing patterns to identify and assist users who may be experiencing gambling-related issues.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
• Legal compliance: Fulfilling reporting obligations and compliance requirements with relevant authorities.
• Platform improvement: Analysing usage patterns to improve overall platform performance, features and user experience.

Ibet789link does not sell or rent your personal data to any third party. However, in the following limited situations, we may share your information:

4.1 Service Providers

We work with carefully selected service providers to manage platform operations, including payment gateway providers, licensed gaming platforms and identity verification services. All providers are bound by strict confidentiality agreements and may only use your data for purposes specified by us.

4.2 Legal Requirements

We will disclose your data to authorities if required by Malaysian law, court order or direction from a relevant regulatory body. This includes reporting obligations under the Anti-Money Laundering Act 2001.

4.3 Protection of Interests

In cases of suspected fraud or criminal activity, we reserve the right to disclose relevant information to law enforcement authorities to protect the interests of the platform and other users.

Ibet789link continuously invests in security infrastructure to protect your personal data. The following technical and organisational measures are among the safeguards we employ:

• Data encryption: All sensitive data is stored in encrypted form using AES-256 encryption. Data in transit is protected by TLS 1.3 protocol.
• Access control: Access to users' personal data is strictly limited to staff who require it to carry out their duties only.
• Continuous monitoring: Our systems are monitored 24 hours a day to detect any unauthorised access attempts or suspicious activity.
• Regular security testing: Security audits and penetration testing are conducted regularly by independent third parties.
• Staff training: All staff undergo regular data security and privacy training.
• Incident response plan: Clear procedures are in place to promptly address any data breaches and notify affected users.

Ibet789link uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for basic platform functions such as maintaining your login session and security. Cannot be disabled.
• Functional cookies: Storing your preferences such as language, display theme and other settings for a seamless repeat experience.
• Analytics cookies: Helping us understand how users interact with the platform for service improvement purposes. This data is collected anonymously.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. The ibet789link mobile app uses equivalent storage technology that works the same way as cookies.

As an ibet789link user protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Ibet789link retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law:

• Active account data: Retained for the duration your account is active, plus any additional period required after account closure.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months for security purposes and technical troubleshooting.
• KYC documents: Retained for 5 years after account closure in accordance with compliance requirements.

Once the applicable retention period has expired, data will be securely deleted or anonymised so that it can no longer be personally linked to you.

In its operations, ibet789link works with several service providers that may store or process data outside Malaysia. In all such cases, we ensure that data transfers are carried out with adequate safeguards, including:

• Data transfer agreements requiring recipients to comply with data protection standards equivalent to or higher than Malaysia's PDPA.
• Use of standard contractual clauses recognised for international data transfers.
• Selecting providers that operate in jurisdictions with robust data protection laws.

The ibet789link platform is for users aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18. If we find that we have collected data from a minor, that data will be deleted immediately and the account in question will be closed.

If you are a parent or guardian who believes that a child under your care has registered an account at ibet789link, please contact us immediately so we can take the appropriate action.

Ibet789link reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. Any updates will be published on this page with the latest revision date.

For material or significant changes that affect your privacy rights, we will notify you via in-app notification or email to the address registered in your account at least 7 days before the changes take effect.

Continued use of the ibet789link platform after the effective date of any amendments constitutes your acceptance of the revised policy. Please review this page periodically to stay informed about our latest privacy practices.

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, we are here to help:

• Live Chat: The fastest channel – our support team is available 24 hours a day, 7 days a week.
• Email: Send your written enquiry to [email protected] for a response within 24 working hours.

For formal privacy complaints that cannot be resolved through our support channels, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) as the relevant regulatory body.